Last Updated: October 31, 2026
At Hotel Trezino Jaipur, we value our guests and strive to provide a comfortable and hassle-free hospitality experience. We understand that travel plans, personal commitments, and event arrangements can sometimes change.
This Refund and Cancellation Policy explains the terms and conditions applicable to cancellations, booking modifications, refunds, and payments for services offered by Hotel Trezino, including accommodation, restaurant reservations, banquet hall bookings, and conference facilities.
By making a reservation or booking any of our services, you agree to the terms outlined in this policy.
1. Hotel Room Booking Cancellation Policy
Guests who wish to cancel their room reservations are requested to inform Hotel Trezino as early as possible.
The cancellation terms may depend on the room category, selected booking plan, promotional offer, booking platform, and cancellation conditions confirmed at the time of reservation.
- Free Cancellation Bookings: Reservations marked as eligible for free cancellation may be cancelled within the specified cancellation period without a cancellation charge.
- Non-Refundable Bookings: Reservations made under non-refundable offers or promotional rates are generally not eligible for refunds after confirmation.
- Late Cancellations: Cancellations made after the permitted free cancellation period may attract cancellation charges according to the applicable booking terms.
- No-Show Reservations: If a guest does not arrive on the scheduled check-in date without prior notification, the reservation may be treated as a no-show and applicable charges may be deducted.
Guests are advised to review their booking confirmation carefully before requesting a cancellation.
2. Booking Modification Policy
We understand that guests may need to change their travel plans after making a reservation.
Requests for changes to check-in dates, check-out dates, room categories, or the number of guests will be considered subject to availability.
- Modification requests should be communicated to our reservation team in advance.
- Changes may result in revised room rates or additional charges.
- Special offers and promotional bookings may have separate modification restrictions.
- Any changes will be confirmed only after approval by the hotel.
Hotel Trezino reserves the right to decline modification requests when the requested changes cannot be accommodated.
3. Refund Eligibility
Refunds are processed according to the cancellation terms applicable to the original booking.
Guests may be eligible for a refund in the following circumstances:
- Cancellation of a booking within the permitted free cancellation period.
- Cancellation of a confirmed booking by Hotel Trezino due to operational or unforeseen circumstances.
- Duplicate payments made for the same reservation.
- Incorrect or excess payments received against a booking.
- Other situations where a refund is approved by the hotel management or required under applicable law.
Refunds will be calculated after considering any applicable cancellation charges, deductions, or other agreed booking conditions.
4. Refund Processing Time
Once a refund request has been reviewed and approved, the refund will be initiated through the original payment method wherever possible.
The actual time taken for the amount to reflect in the guest’s account may depend on the payment gateway, bank, card issuer, or financial institution.
Guests will be informed when their refund request has been approved and processed by the hotel.
Please note that the hotel cannot guarantee the exact date on which the refunded amount will appear in your account, as processing times may vary between payment providers.
5. Restaurant Reservation Cancellation Policy
For dining reservations at Mezaza Restaurant Rooftop & Lounge, guests are encouraged to inform our team in advance if they wish to cancel or modify their reservation.
- Table reservations are subject to availability.
- Guests should notify the restaurant team if they are unable to arrive at the scheduled time.
- Any advance payment or special dining package will be governed by the terms communicated at the time of booking.
- Refunds for eligible advance payments will be reviewed according to the agreed reservation conditions.
For restaurant reservations and enquiries, please contact our team directly.
6. Banquet Hall Booking Cancellation Policy
Hotel Trezino offers two banquet halls with capacities of up to 100 guests and 200 guests, suitable for celebrations, family gatherings, and special occasions.
We understand that event plans can change. Guests who wish to cancel or reschedule a banquet booking should contact our event coordination team as early as possible.
The following conditions may apply:
- Banquet cancellations will be handled according to the terms agreed upon at the time of booking.
- Advance payments and booking amounts may be subject to cancellation deductions, depending on the agreed terms.
- Rescheduling requests will be considered based on venue availability.
- Additional charges may apply if the revised event date or requirements result in increased costs.
- Any approved refund will be processed according to the agreed cancellation conditions.
Guests are encouraged to review all payment and cancellation terms before confirming their event booking.
7. Conference Hall Booking Cancellation Policy
For conference hall reservations, corporate meetings, and business events, cancellation and modification requests must be communicated to the hotel team in advance.
Refund eligibility will depend on the booking agreement, payment conditions, and any applicable cancellation terms confirmed during the reservation process.
Rescheduling requests will be accommodated wherever possible, subject to availability and revised booking requirements.
8. Advance Payments and Booking Confirmation
Certain hotel reservations, restaurant packages, banquet bookings, and conference arrangements may require an advance payment to confirm the reservation.
Please note:
- A booking will be considered confirmed only after the required payment and confirmation process has been completed.
- Advance payment requirements may vary depending on the service and booking type.
- Cancellation and refund conditions will be communicated before the booking is finalised.
- Any applicable deductions will be handled according to the agreed booking terms.
Guests are advised to retain their payment receipts and booking confirmation details for future reference.
9. Non-Refundable Charges
Certain charges may not be refundable depending on the nature of the service and the terms agreed upon at the time of booking.
These may include:
- Non-refundable promotional room reservations.
- Special discounted packages with non-refundable conditions.
- Services already delivered or consumed.
- Customised event arrangements or services already procured for a confirmed booking, where the applicable terms permit such deductions.
- Other charges explicitly identified as non-refundable before confirmation.
Any non-refundable conditions will be communicated to guests before the relevant booking is confirmed.
10. Cancellation by Hotel Trezino
In rare circumstances, Hotel Trezino may need to cancel or modify a confirmed reservation due to operational requirements, safety concerns, maintenance issues, or unforeseen events.
In such situations, our team will make reasonable efforts to notify affected guests and discuss available alternatives.
Where a refund is applicable, it will be processed according to the circumstances of the cancellation and applicable legal requirements.
11. How to Request a Cancellation or Refund
To request a booking cancellation, modification, or refund, please contact our team using the details below.
For faster assistance, please provide:
- Guest or customer name.
- Booking or reservation reference number.
- Registered mobile number.
- Booking date and scheduled service date.
- Reason for cancellation or refund request.
- Relevant payment receipt, where applicable.
Our team will review your request and communicate the applicable cancellation terms and next steps.
12. Contact Information
For questions regarding cancellations, refunds, booking modifications, or payment-related concerns, please contact Hotel Trezino.
Hotel Trezino Jaipur
Address:
80 Feet Road, Engineers Colony, Manyawas, Mohru Nagar, Mansarovar, Jaipur, Rajasthan 302020, India.
Hotel Reservations & General Enquiries:
+91 82338 86698
Mezaza Restaurant Rooftop & Lounge:
+91 92515 82706
Email: info@hoteltrezino.com
Website: https://hoteltrezino.com/
Our team will be happy to assist you with your queries and provide the necessary information regarding your booking.
